Frequently Asked Questions

Frequently Asked Questions2023-07-24T10:46:37+02:00
Where are the camper boxes manufactured?2023-06-20T12:12:39+02:00

We are proud to manufacture all our units locally in South Africa. By keeping our production local, we not only support local businesses and communities, but we also ensure that our products are of the highest quality.

Is a camper box right for me?2023-06-20T12:10:47+02:00

Whether or not a camper box is right for you depends on your individual needs, lifestyle, and budget. If you enjoy outdoor adventures and want a portable and affordable solution for camping, road trips, or other travel, a camper box may be a great choice. Check our products page to find the best option for you.

Can I customize my camper box?2023-06-20T12:09:02+02:00

You can customize the partition on the larger drawer on some of our camper boxes and customize the colour of the front panels. Currently other customizations are not possible, but you are welcome to ask if you have a minor request since we are eager to help.

What amenities can I expect in a camper box?2023-06-20T12:07:28+02:00

The amenities available in a camper box can vary depending on the model, it usually includes storage space, a small kitchenette with a portable stove, drawers and spice racks.

How do I maintain my camper box?2023-06-20T12:06:46+02:00

Regular maintenance is easy and important to keep your camper box in good condition. This may include cleaning the interior and exterior. If you do a lot of dirt road driving, periodically check your straps, securing points, nuts and bolts. Lubricate any moving parts in your camper box, such as hinges, slides or locks, with a silicone spray or other appropriate lubricant. And finally, when you’re not using your camper box, store it properly to prevent damage or wear. Cover it with a tarp or other protective covering, and store it in a dry, cool place.

What are the different types of camper boxes?2023-06-29T10:26:14+02:00

There are several different types of camper boxes, including pop-up camper boxes, hard-sided camper boxes, and slide-in camper boxes. Each type has its own advantages and disadvantages, depending on the user’s needs and preferences. See our products page for our current models.

What are the benefits of a camper box/drawer system?2023-06-20T11:54:54+02:00

A camper box/drawer system offers several benefits for outdoor enthusiasts seeking a well-organized and uncluttered vehicle interior while on the go. It provides a portable and cost-effective solution that brings the comforts of home to your adventures, allowing for enhanced freedom and flexibility during your travels.

How do I install a camper box?2023-06-20T11:53:12+02:00

Camper boxes can be easily installed with basic tools and equipment. The installation process typically involves securing the box to the vehicle’s anchoring points using straps that are provided when purchasing one of our camper boxes/drawer systems.

How much does a camper box cost?2023-06-20T11:51:37+02:00

The cost of a camper box can vary depending on the size, features, and materials used. See our product page for more details.

What is a camper box or also known as drawer systems?2023-06-20T11:50:07+02:00

Experience the freedom of a clutter-free and organized vehicle interior. A camper box is a compact and portable drawer system  that can be installed in the bed of a truck or on the back of a van or SU, creating an organized, comfortable and functional area for outdoor adventures. We offer different types, please refer to our products page for more details.

When does the liability for defects under warranty expire?2023-06-12T07:40:11+02:00

Liability for defects under warranty expires if they have not been exercised during the warranty period.

Will a warranty repair extend or renew the warranty period?2023-06-12T07:39:36+02:00

No, a warranty repair will not extend or renew the warranty period.

What options are available for remedy if there is a defect?2023-06-12T07:39:04+02:00

The Camper Company will, at its option, remedy defects by repairing or replacing the defective product without charge for parts or labor. Alternatively, they may issue a refund or credit toward the purchase of a new product.

Are there any limitations on the warranty?2023-06-12T07:38:19+02:00

The warranty does not cover defects resulting from conditions beyond The Camper Company’s control, such as modifications or repairs not authorised by the company, misuse, overloading, or failure to follow assembly, installation, or usage instructions.

What does the warranty not cover?2023-06-12T07:37:43+02:00

The warranty does not cover parts subject to wear and tear, third-party products with their own manufacturer’s warranty, damage caused by improper handling, failure to follow operating instructions, unauthorised modifications, normal wear and tear, commercial use, accidents, unlawful vehicle operation, or aesthetic deterioration over time.

What does the warranty cover?2023-06-12T07:36:54+02:00

The warranty covers damage caused by latent material or manufacturing defects, as well as damage caused by such defects.

Do I need to provide any documents when returning a product for warranty?2023-06-12T07:36:20+02:00

Yes, when returning a product for warranty, you must include a copy of the invoice for the original sale. Warranty approvals will not be granted without an original invoice or copy of an invoice.

What should I do if I have a defective product?2023-06-12T07:35:37+02:00

If you have a defective product, please contact us or the reseller from whom you purchased the product.

Who is eligible for the warranty?2023-06-12T07:35:07+02:00

The warranty is valid only for the first buyer and is non-transferable.

What is the warranty period for The Camper Company products?2023-06-12T07:34:26+02:00

The warranty period is 2 years starting from the date of purchase.

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